Frequently Asked Questions

Please reach us at if you cannot find an answer to your question.

What are the processes of placing a PO?

Customer Place their PO
Customer service receives the PO and send a delivery date.
The initial order takes 1 to 2 weeks based on the quantity.
Once the restocking process is established, the lead time will be 3 to 4 business days.

Do you ship outside of the US?

Currently we are shipping within the US.

How do I start the process?

Simply send us a request for quotation at sales@refilluxe.com and our team will be able to provide you with a quote.

Is there a contract or agreement?

There is an agreement that gets renewed with your authorization quarterly. The purpose of the agreement is to review your account an assure that you are satisfied with our products and restocking process.

Can I cancel the agreement?

Yes you can cancel the agreement however fees might apply based on the agreement terms.

What is the unique aspect about the business model?

We offer customized packaging solution for different industries.
We offer Just-In-Time approach to refill and restock your items.
Customers place orders once and our team takes over the restocking process after the initial order.
Cost saving oriented approach to optimize customers goals.

Can I pick up my order?

It depends on the location of the warehouse.

Do you accept returns?

Yes we do accept returns based on the condition of the products.

What kinds of payment methods do you accept?

ACH Wire Transfer
Credit Cards
PayPal

Can I have payments terms?

Yes, payment terms are negotiated after the first order and based on the credit history.

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